Refund & Cancellation Policy

1. Overview

We want every client to feel confident working with Zoatix. This policy explains how cancellations and refunds work. It should be read together with our Terms & Conditions and the proposal for your project.

2. Advance payment

Most projects start with a 50% advance payment. This reserves our team’s time and allows us to begin planning and work on your project.

3. Cancellation before work starts

If you cancel in writing before any work has started on your project, we will refund your advance payment in full, minus any third-party costs already purchased on your behalf (such as domains, hosting or licences).

4. Cancellation after work has started

If you cancel after work has started, we will calculate the value of the work completed up to the date of cancellation, based on completed milestones or time spent. If your payments exceed this amount, we will refund the difference. If the work completed is worth more than you have paid, the outstanding amount will be invoiced. Any work completed up to that point will be shared with you once payment for it is settled.

5. After delivery or approval

Once a milestone or the final project has been delivered and approved, or the website or software has gone live, payments for that work are non-refundable. If something is not working as agreed, please tell us and we will fix it within the agreed scope.

6. Monthly services

Monthly services such as SEO, digital marketing and maintenance can be cancelled at any time with written notice before your next billing date. The current billing period is non-refundable, and the service will continue until the end of that period.

7. Non-refundable items

• Third-party costs paid on your behalf, such as domains, hosting, premium themes, plugins and software licences
• Advertising spend paid to platforms such as Google or Meta
• Completed and approved milestones
• Consultations, audits and strategy sessions that have already taken place

8. If Zoatix cancels

If we are unable to continue or complete your project for reasons on our side, we will refund any payment for work that has not been delivered.

9. How to request a cancellation or refund

Email farhinazoatix@gmail.com with your name, project name and invoice number. We will review your request within 7 business days. Approved refunds are processed within 7 to 14 business days to the original payment method where possible. Bank, currency conversion or payment provider fees may be deducted where they cannot be recovered.

10. Questions and disputes

If you are unhappy with any part of our service, please contact us first. We will do our best to find a fair solution quickly.

Zoatix
Neora Dighi Road, Basirhat, Neora, West Bengal 743422, India
Email: farhinazoatix@gmail.com
Contact form: zoatix.com/contact