Privacy Policy

1. Who we are

Zoatix (“Zoatix”, “we”, “us” or “our”) is a technology and digital solutions company offering web development, WordPress development, SEO, digital marketing, software development and AI/ML services. We are based at Neora Dighi Road, Basirhat, Neora, West Bengal 743422, India.

This Privacy Policy explains how we handle personal information when you visit zoatix.com, contact us or use our services. By using our website, you agree to the practices described here.

2. Information we collect

Information you give us:

• Your name, email address and phone number
• Your company name, the service you are interested in and the details of your project or message
• Information you share by email, WhatsApp, phone or during meetings
• Project materials such as content, images, logins and access details you provide so we can deliver our services
• Billing details such as your name, address and tax information for invoices

Information collected automatically: when you visit our website, we and our service providers may collect technical data such as your IP address, browser type, device type, pages visited, time spent on pages and the website that referred you. This is collected through cookies and similar technologies, including Google Analytics.

Payment information: payments are processed by third-party providers such as PayPal, Stripe, Razorpay, Wise, Payoneer, banks and UPI apps. We do not store your full card or banking credentials on our website.

3. How we use your information

• To reply to your enquiries and prepare quotes and proposals
• To plan, deliver and support the services you request
• To send invoices, receive payments and keep business records
• To understand how visitors use our website and improve it
• To keep our website and systems secure and prevent misuse
• To send updates or marketing messages, only where you have agreed or where the law allows, with an option to unsubscribe at any time
• To meet legal, tax and regulatory obligations

4. Legal basis for processing

Where data protection laws such as the EU/UK General Data Protection Regulation (GDPR) or India’s Digital Personal Data Protection Act, 2023 apply, we process personal information on the basis of your consent, to perform a contract with you or take steps before entering one, for our legitimate business interests (such as improving our services and keeping our website secure), or to comply with legal obligations.

5. Cookies and analytics

Our website uses cookies that are necessary for it to work, and analytics cookies (such as Google Analytics) that help us understand how the site is used. You can block or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

6. How we share information

We do not sell your personal information. We share it only where needed with:

• Hosting, website and security providers (for example, our web hosting provider)
• Analytics providers such as Google
• Communication tools such as email and WhatsApp
• Payment providers that process your payments
• Professional advisers such as accountants and lawyers
• Authorities, where required by law or to protect our rights

These providers may only use your information to provide their services and are expected to protect it.

7. International transfers

We work with clients worldwide, and some of our service providers store data outside your country. Where information is transferred internationally, we take reasonable steps to make sure it remains protected.

8. How long we keep information

We keep personal information only as long as needed for the purposes in this policy: enquiry details for as long as needed to respond and follow up, project and billing records for as long as required for accounting, tax and legal purposes, and analytics data in line with the retention settings of our analytics tools.

9. How we protect information

We use reasonable technical and organisational measures to protect your information, including secure connections (HTTPS), access controls and trusted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Ask us to delete your information
• Withdraw consent at any time, where processing is based on consent
• Object to or restrict certain processing, including direct marketing
• Receive a copy of your information in a portable format
• Nominate another person to exercise your rights (under India’s DPDP Act)
• Raise a complaint with your local data protection authority

To use any of these rights, email us at farhinazoatix@gmail.com. We may need to verify your identity before acting on your request.

11. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.

12. Third-party websites

Our website may link to other websites, such as LinkedIn, Google Maps or WhatsApp. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

14. Contact and grievance officer

If you have questions, concerns or a complaint about how we handle your personal information, please contact our grievance officer. We aim to respond within 30 days.

Zoatix
Neora Dighi Road, Basirhat, Neora, West Bengal 743422, India
Email: farhinazoatix@gmail.com
Contact form: zoatix.com/contact